Privacy Policy

1. Introduction

Overberg Explore ("we," "our," or "us") is committed to protecting your privacy and ensuring that your personal information is collected and processed in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa, as well as applicable tourism regulations and online booking standards. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services, including our website and online booking platforms.

2. Information We Collect

We may collect and process the following personal information:

  • Personal Details: Name, surname, identity number, passport number, date of birth, and nationality.
  • Contact Information: Email address, phone number, and physical address.
  • Booking Information: Travel preferences, accommodation details, special requests, and payment information.
  • Technical Data: IP address, browser type, operating system, and browsing behavior on our website.

3. Purpose of Collection

Your personal information is collected and processed for the following purposes:

  • Service Provision: To facilitate travel bookings, process payments, and provide related services.
  • Communication: To send booking confirmations, updates, and respond to inquiries.
  • Personalization: To tailor our services to your preferences and enhance your experience.
  • Legal Compliance: To comply with legal obligations and regulatory requirements.
  • Marketing: To inform you about promotions, special offers, and news related to our services, subject to your consent.

4. Consent

By providing your personal information and using our services, you consent to the collection and processing of your information as outlined in this policy. You have the right to withdraw your consent at any time by contacting us at [Contact Information].

5. Data Sharing and Disclosure

We may share your personal information with third parties under the following circumstances:

  • Service Providers: With trusted partners who assist in delivering our services, such as hotels, airlines, and payment processors.
  • Legal Requirements: When required by law or to protect our rights and interests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

We ensure that all third parties adhere to confidentiality obligations and comply with POPIA and other applicable regulations.

6. Cross-Border Data Transfers

Your personal information may be transferred to and processed in countries outside of South Africa. We will only transfer data to jurisdictions that provide adequate data protection standards or where appropriate safeguards are in place, in compliance with POPIA.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or destruction. These measures include encryption, access controls, and regular security assessments.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Once no longer needed, we will securely delete or anonymize your data.

9. Your Rights

Under POPIA, you have the following rights regarding your personal information:

  • Access: To request a copy of the personal information we hold about you.
  • Correction: To request correction of inaccurate or incomplete data.
  • Deletion: To request deletion of your personal information, subject to legal constraints.
  • Objection: To object to the processing of your personal information under certain circumstances.
  • Withdrawal of Consent: To withdraw consent where processing is based on consent.

To exercise these rights, please contact our Information Officer at [Contact Information].

10. Cookies and Online Tracking

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date.

13. Contact Us

For any questions or concerns regarding this Privacy Policy or our data practices, please contact:

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De Kelders, Gansbaai, South Africa, 7220

+27 79 177 9536

overbergexplore.sa@gmail.com

www.overbergexplore.co.za