1. Introduction
Welcome to Overberg Explore ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our services, including our website, booking platforms, and any other services we offer (collectively, the "Services"). By accessing or using our Services, you agree to comply with and be bound by these Terms.
2. Services
We provide tourism-related services within South Africa, including but not limited to travel bookings, guided tours, accommodation arrangements, and related activities. All services are subject to availability and may be modified at our discretion.
3. Booking and Payment
3.1 Reservations: All bookings must be made through our official channels. A booking is confirmed only upon receipt of full payment or a deposit, as specified at the time of booking.
3.2 Payment Terms: Payments can be made via credit card, bank transfer, or other methods as indicated. Full payment is required prior to the commencement of services unless otherwise agreed.
3.3 Cancellations and Refunds: Cancellations must be made in writing. Refunds are subject to our cancellation policy, which will be provided at the time of booking. Certain services may be non-refundable.
4. User Obligations
4.1 Accurate Information: You agree to provide accurate and complete information when using our Services and to update such information as necessary.
4.2 Compliance: You agree to comply with all applicable laws, regulations, and these Terms when using our Services.
4.3 Prohibited Conduct: You shall not engage in any activity that interferes with or disrupts our Services or infringes upon the rights of others.
5. Privacy and Data Protection
5.1 Personal Information: We collect and process personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. By using our Services, you consent to such processing.
5.2 Data Subject Rights: You have the right to access, correct, or delete your personal information held by us. Requests can be made by contacting our Information Officer at +27 79 177 9536.
5.3 Data Security: We implement appropriate technical and organizational measures to protect personal information against unauthorized access, loss, or damage.
6. Intellectual Property
All content, trademarks, and data on our website and related materials are the property of Overberg Explore or its licensors. Unauthorized use is prohibited.
7. Limitation of Liability
To the fullest extent permitted by law, Overberg Explore shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services. Our total liability shall not exceed the amount paid by you for the specific service in question.
8. Amendments
We reserve the right to amend these Terms at any time. Changes will be effective upon posting on our website. Continued use of our Services constitutes acceptance of the amended Terms.
9. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the courts of South Africa.
10. Contact Information
For any questions or concerns regarding these Terms or our Services, please contact us at:
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De Kelders, Gansbaai, South Africa, 7220